With proper permissions, External Users may view the Documents tab and Documents grid contents on a service call.

Permissions required:

• HELPDESK (view) – allows user to view the Call form
• DOCUMENT (view) – allows user to see the Documents tab on a call and the grid contents according to the public flag / user type (see below)

Additional requirements:

• Document must be flagged as public – External Users may only view public documents
• Document LinkType must be SERVICE

Note: without the above, External Users may still upload documents to a call, but these will not be visible (to any users) after upload