Record locking occurs when a User has a record open in the EDIT state, resulting in an error for other Users who attempt to edit the same record. The default duration of a record lock is 24 hours. Administrators can modify this setting by adjusting the configuration setting RECORDLOCKTIMEOUT to a different value.
To override the expiry limit, use the following steps to unlock a record:
- Go to File Main Menu > Record Locking. The Record Locks grid displays the list of records that are currently locked in the system
- Select the records to unlock. You may use the checkboxes in the grid, or CTRL-click to multi select records
- Click the Extended Menu option Break Lock(s)
The selected rows will disappear from the grid and Users may once again access previously locked records
Note: in v25+ Users with RECORDLOCK (view) permission will see a “Break Lock” button on the record lock error message and may use this button instead of the Record Locks grid Extended Menu option.