Monitor these two Queues:
- Service Contract Renewal Queue
- List of Service Contracts nearing their expiry dates to remind us to reach out for possible extensions or give us a heads up to expire ending Service Contracts
- Accessible from Service Main Menu > Work Queues > Service Contract Renewal Q OR Accounting Main Menu > Service Contracts > Service Contract Renewal Q OR Workflow > Service Overview > Expiring Service Contracts
- Vendor Service Contract Renewal Queue
- List of Vendor-provided services / licenses / keys nearing their expiry dates. These Vendor Items were defined and linked via a Line Item on a Customer’s Service Contract
- From this queue, you have the option to create / renew a Purchase Order with your Vendor
- Accessible from Service Main Menu > Work Queues Vendor Service Contract Renewal Q OR Accounting Main Menu > Service Contracts > Vendor Service Contract Renewal Q