Procedures

From Resource Console

1:45

Dispatch Calls from Resource Console

1. Under the Resource Console calendar, select the Dispatch Q tab to display grid
2. Highlight one or more rows in the grid and from the Extended Menu select “Dispatch Call(s)”
3. In the pop up window that appears, select a User from the drop down list.  This is the person to whom the Call will be dispatched
4. Type any necessary notes in the text box and click the OK button

Note:  Dispatch notifications will be sent via email to assigned User based on Background Job “Webmail: Outbound Emails” (Webmail_process_outgoingemail) Frequency.  Recommended Frequency is 3 minutes.  See Webmail article for more information.