Tech Returns are sometimes necessary and entail returning un-used Masters from Technician Inventory. These were obtained as a result of Branch Transfer, or Shipped “Release To Tech”
For Q or A Type Items on an Order:
- Inventory Menu > Tech Returns. The Return Inventory window will open
- Select the Technician from the Technician field drop down menu
- Use the grid filter options to narrow your returned results
- Highlight the Item you would like to return. If the Item is already on an Order, there will be a Contract No. listed
- Click the Select button and confirm in the window that appears
For Q Type Items not linked to an Order:
- Inventory Menu > Tech Returns. The Return Inventory window will open
- Select the Technician from the drop down window
- Use the grid filter options to narrow your returned results
- Highlight the Item you would like to return. There will not be a Contract No. listed
- Click the Select button and confirm in the window that appears
Note: with proper permissions, you may be able to see these transactions on the Trans tab on the Master record. Tech Returns will display as Inventory Transfers