Report #: Q0170

Path: Service > Reports > Chronic Problem Sites

Purpose:  From a support perspective, it is important to know if there are customer sites with repetitive issues.  This report allows users to identify sites that have x number of service issues over a date range, indicating that there may be chronic concerns requiring further investigation.  Users may drill into individual incidents (calls), or drill into the Site form.

Filters:

• # of Incidents:  Minimum number of incidents before a site appears in the report
• Start Date: Start date of range
• End Date: End date of range

Report Results:

• Site#: Problem site number (from Site form)
• Site Name: Problem site name (from Site form)
• Ticket #: This column lists all calls related to the problem site.  User may drill into each call from this location, if needed
• Problem:  This column displays the problem description from the individual calls
• Resolution:  The summary line (yellow) displays total number of incidents related to this site.  The line items (white), below the summary line, list resolutions recorded for each incident -solutions from individual calls

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